FAQs

How long does delivery take and how much does it cost?

  • Standard Delivery (3 to 5 days) - Free
  • Next day delivery - £5.99

Remember: we offer free next day delivery when you spend £100 or more. You are not required to use a discount code to qualify.

Which courier service are you using?

We partner with Royal Mail for free UK delivery orders and UPS for UK express delivery orders.

Are your items in stock?

Yes, everything on our website is in stock, unless stated otherwise.

Are you UK based?

Yes. We are based in the UK and our registered office is in Clerkenwell, Central London and we have a distribution centre in New Southgate, London.

What happens after I order?

We will send you an email, which states the details of what you have purchased. The total cost and arrangements for delivery.

What are the payment methods you accept?

You can use our online store to complete your checkout securely. We take all of the main cards - Visa/Mastercard//Maestro. You can use PayPal which you can use to pay with AMEX.

Do you accept PayPal?

Yes.

Where are your solar lights manufactured?

All solar lights are manufactured in China however we inspect and test each solar light in the UK. Our solar lights have the highest standard build quality and components.

What is the warranty service and repair service?

All solar lights come with 2-years warranty - your order will carry a leaflet with details on how to register your product(s). 

Can I visit you to pick up/buy items?

Unfortunately not, we only operate an online store and do not have the facility for clients to visit our warehouse.

What level of quality can I expect from your solar lights?

Our solar lights are built using only high-quality components that are very durable. We use only premium quality batteries on our solar lights.

I have ordered a solar light and I have not received it yet.

If it has exceeded the delivery schedule you have selected then please provide your name, contact number, and email address and our support team will call you back within 24 hours and give you an update.

There is a missing item in my delivery?

Please provide your name, contact number, and email address using our contact page and our Support Team will resolve this for you

Returns Policy

Please notify us to arrange a return. For returns and refunds, you can return your solar lights to us up to 28 days after delivery has been confirmed. As long as your solar light is unused, and in the original condition you may return your solar light(s) to us for an exchange (depending on stock availability) or full refund.