Delivery & Returns

We are committed to delivering your goods as quickly as possible. However, we are reliant on third party delivery providers and therefore cannot guarantee delivery times or take responsibility for late delivery.

We may combine delivery at our discretion. If your order is below £100 then there will be a single charge of £5.99 for next day delivery.

Our delivery schedule is as follows:

  • Standard Delivery - orders placed before 4pm are delivered within 3-5 working days.
  • Next Day Delivery - orders placed before 2pm between Monday to Thursday are delivery the following day

Order Cancellations and Returns
If you wish to cancel an order or return an item, you must contact us as soon as possible to make the necessary arrangements. We will assess each case individually but depending on the circumstances we may not always be able to provide a refund or exchange.

As standard, we offer 14 days return on all purchases if the product is in new condition. 

Faulty products

We offer a comprehensive warranty cover for 2-years which covers mechanical faults. If your product develops a fault within 28 days then we will arrange for collection at our cost and outside of 28 days you will need to arrange a return of the product to our UK warehouse using a delivery service with tracking. If no fault is found then the product will be returned to you.


All products are supplied in good faith and the purchaser is responsible for ensuring that the product(s) ordered are suitable for use in their own particular garden/property and for ensuring that the product(s) are installed and used as intended. 

We cannot take responsibility for any injury, loss, expenses, or damage sustained by the supply of goods – or by errors contained in information provided.

Any disputes will be governed by English Law. 

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